QUALITY POLICY

MANAGEMENT POLICIES

  • OPS aspires to achieve an efficient and advanced management model. To this end, the most modern concepts will be continuously incorporated into its system, allowing it to be at the forefront of the maritime transport sector in this aspect as well.
  • OPS considers it necessary to base all its decisions on evidence and objective data. Therefore, the analysis of the information available and collected on the performance of the organization will always be used as a decision-making tool for the achievement of goals and objectives.
  • OPS is postulated as a company totally focused on the customer. Therefore, the entire organization will adopt this concept as a maxim when generating and improving internal structures.
  • OPS is committed to comply at all times with the applicable legislation.
  • OPS also considers that the impact of its activity on other stakeholders must be positive for the company’s environment as a whole. Therefore, a permanent review and consideration of all the requirements proposed by them will be maintained and the best way to comply with them will be sought at all times.
  • OPS considers transparency to be one of the fundamental principles of its relationship with all stakeholders. Therefore, these policies, as well as the company’s codes of conduct, will be made available to those interested parties who may consider it pertinent for them to know them.
  • OPS incorporates risk-based thinking as part of its core management approaches. Therefore, a culture of continuous identification of risks and opportunities for the business will be promoted at all levels of the organization, so that management can counteract the former and take advantage of the latter at the right time to facilitate the achievement of the expected results.
  • OPS is committed to the safety and health of its workers, as well as third parties that may perform their activities in our facilities, so we promote a healthy work environment, provide the necessary safety equipment and consult our workers on safety and health measures that may affect their work.
  • Likewise, OPS is committed to the environment and to reducing energy consumption, through plans aimed at reducing our environmental impact, as well as reducing energy consumption.
  • OPS considers its integrated management system to be an important source of competitive advantage. For this reason, the Management will support all personnel with responsibilities in the system, so that they have the necessary means and the appropriate communication channels to keep the Management permanently informed about the achievement of the system’s objectives.
  • OPS is committed to the continuous improvement of its processes as a means of achieving its goals. For this reason, a culture of participation and feedback of all processes will be promoted in order to take measures, on an ongoing basis, that will lead to constant progress in their efficiency.

INNOVATION AND TECHNOLOGY POLICIES

  • OPS is committed to new technologies as an ideal support for management. Therefore, it will promote the use and knowledge of computer equipment and programs at all levels of the organization.
  • OPS is committed to innovation as an element to generate differentiation and competitive advantages. For this reason, the generation of new ideas and new concepts will be promoted among all personnel for all activities, especially those directly oriented to the customer, as well as the permanent search for new products and sales methods.

COMMERCIAL AND MARKET POLICIES

  • OPS considers that customer loyalty is an essential aspect for the future of the business, in accordance with the model adopted. Therefore, a long-term relationship with the customer must always be fostered, through all decisions and actions throughout the entire commercial activity.
  • OPS has as a fundamental distinctive element the care of the customer’s experience, in all its service lines. Therefore, permanent attention must be paid to this aspect, applying the specific guidelines that are established, as well as ongoing training that favors continuous improvement in this area.
  • OPS considers that the trust generated to date in all its customers, born of honesty in service and careful treatment, are a basic support for the future projection of the company. Therefore, under no circumstances should any action or behavior be taken with any client or any interested party that could undermine this trust.
  • OPS considers that any information about the market situation and the environment is positive for the improvement of its own solutions. Therefore, all personnel must always be attentive to any information that may be obtained, whether in the form of new customer concerns or actions or situation of the competition.

HR POLICIES

  • OPS considers its personnel as a fundamental asset of the company. For this reason, it will always maintain a relationship of attention and care with its personnel, instilling in them the values of the family spirit that encourages the company.
  • OPS believes that only through co-responsibility can the relationship with employees be understood. For this reason, it will take initiatives in favor of their satisfaction, professional development and motivation with the project, while expecting an adequate level of response from the workers.
  • OPS considers that labor stability is an essential starting point for establishing this type of relationship. Therefore, the stabilization of employment contracts will be pursued as soon as possible.
  • OPS considers that only worth and merit are factors to be considered for promotion within the company. Therefore, it will not practice or accept any discrimination of any kind among its personnel.
  • OPS is committed to a philosophy of rigor, self-criticism and proactivity at work. These aspects of daily performance will be specially promoted and rewarded as an essential value of the corporate culture.
  • OPS is committed to the continuous development of the skills and personality of all members of its team. For this reason, systematic basic and advanced training actions will be carried out, as well as guidance and support to personnel in their performance and professional development.
  • OPS is committed to the explicitness and sharing of knowledge among all members of the company as a means of mutual development. For this reason, the participation of all personnel will be promoted in the development of new procedures, in the analysis of incidents detected and will work continuously with teams made up of personnel from different offices to promote the transfer of knowledge among them.
  • OPS considers it essential to ensure the security of all the company’s actions with regard to its personnel. For this reason, specific occupational risk prevention policies and actions will be developed, training actions will be carried out and the necessary resources will be dedicated to reducing or eliminating these risks.
  • OPS is committed to the promotion of its employees as a means of making jobs more dynamic and promoting their active participation. To this end, the principle of merit and ability applies, in accordance with the assessment of the company’s management and the job to be filled.
  • OPS is committed to the multifunctionality of jobs, in order to ensure the continuity of activities. Therefore, all jobs will have assigned primary and secondary functions to ensure the efficient and continuous performance of all tasks.
  • OPS considers teamwork as a fundamental formula for the development of all its activities. Therefore, attitudes of cooperation, collaboration, support, respect, knowledge sharing, etc. will be promoted.

Last updated: 9th February 2024.

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